A computer technician is installing a new wireless router for a small office. The office already has an internal device that assigns addresses to users. Which of the following functions needs to be
disabled on the router to prevent conflicts?
A. DMZ capability
B. MAC filtering capability
C. Network Address Translation
D. DHCP server functionality
Which of the following characteristics is generally found on a docking station that port replicators do not offer?
A. Replicators usually have more USB ports than docks.
B. Docks generally do not need separate power to function.
C. Docks have independent hardware that replicators lack.
D. Replicators have additional NIC that docks lack.
When dealing with customers who may be from different countries, which of the following considerations is MOST important to keep a professional work environment?
A. Do not engage in small talk with a customer; this ensures that no feelings can ever be upset.
B. Be wary that some people may be more sensitive to time guarantees on projects.
C. Be sensitive to cultural differences that may exist for the other party.
D. Be careful not to simplify technical terms with the other party.
A support technician is troubleshooting a user’s inkjet printer. The technician notices that color prints appeared blurred with too much yellow on the right of images and too much cyan on the left of pictures. Which of the following could the technician do to correct the color printing?
A. Replace the fuser assembly
B. Replace the cyan cartridge
C. Change the yellow cartridge
D. Calibrate the print heads
Which of the following RAM types supports triple channel configurations?
Which of the following cable types is LEAST affected in areas of high EMI?
Joe, an irate customer, calls the help desk and informs the technician that no one has fixed his problem. The technician looks up the request in the system and finds that the issue is a warranty claim for accidental damage that is not covered by the company. Which of the following would be the BEST approach to resolve Joe’s concerns?
A. Tell Joe that the warranty company has already decided not to fix his computer due to the notes
in the system.
B. Immediately escalate Joe to the company’s department manager.
C. Tell Joe that he does not have an accidental damage warranty and end the call politely.
D. Listen politely to Joe and inform him that accidental damage is not covered by his warranty and
escalate to a manager.
Ann, a customer, has an older printer that has no network or USB connection but she still would like to use it on her new machine. Which of the following would be the MOST likely card a technician should install?
A. FireWire card
B. Riser card
C. Wireless card
D. Serial/Parallel card
Which of the following is MOST likely found inside a laptop display assembly? (Select TWO).
B. Volume control
D. Wireless antennas
E. Finger print sensor
A technician is tasked with setting up a web server for a small business. Where would the technician place the server so that it is accessible from the Internet while keeping the customer’s network separated from it?
A. In the DMZ
B. Behind NAT
C. Outside the DHCP scope
D. Inside the DHCP scope
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